Hospitality is almost impossible to teach and It’s all about hiring the right people.
Don’t hire people to fill a position, select people to fulfill a dream and to serve a purpose.
It’s all about commitments. Quality quantity and fast servings are our Motto.
I have identified the four key strategic decisions that formed the rock-solid foundation of four seasons.
These are now known as the four pillars of our business model.
They are quality, service, culture, and brand.
The little things make the big things possible.
Only close attention to the fine details of any operation makes the operation first class.